510families Refund and Credit Policy for Advertisers - 510 Families

510families Refund and Credit Policy for Advertisers

Advertisers may receive a full refund of payment — less a $10 processing fee — no less than thirty (30) business days prior to the beginning of the ad placement. Cancellations made between 30 days and 2 days of the first day of the promotion period will result in a refund in the form of a credit. Any cancellations after the ad space closing deadline of two (2) business days prior to the promotion will incur the full cost of the insertion and cannot be refunded.

A campaign can be postponed or suspended by an Advertiser for a maximum of thirty (30) calendar days. The Publisher will postpone the invoice due date by the same number of calendar days, up to thirty (30). The Advertiser remains liable for the full amount of the contract. For any campaign, which is delayed, postponed or suspended, the Publisher cannot guarantee an exact duplication of the campaign. The Publisher may, at its discretion, upon consulting with the Advertiser, arrange an acceptable alternative.

Overdue accounts subject to a service charge of 5% per month

COVID-19 Update
We're seeking family fun for you every day, but please note that as of December 3, the Bay Area has entered a new Stay-At-Home order and some activities on this website may not be available. Subscribe and receive a list of family-friendly activities in the East Bay in your inbox every Friday. 
Stay Updated
You can unsubscribe anytime.
close-link
logo
Scroll to Top